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Terms & Conditions

Wedding Well Terms and Conditions

At Wedding Well our mission is to help wedding couples have the very best wedding day they can.

We believe that dream suppliers help make a dream wedding.

That is why we want to help you find great suppliers to make your big day special - because you deserve a fantastic celebration.

We also want to help quality suppliers work with lovely couples and see their businesses grow and flourish.

As part of our mission we have outlined fair, open and transparent terms and conditions to support and protect wedding couples and suppliers using our service.

Terms and Conditions for Wedding Couples and other Users of our Services: These Terms of Use (the "Terms") describe the terms and conditions on which Wedding Well Limited, a company registered in England and Wales with company number 12531325 (“Wedding Well,” “we,” “us,” or “our”) with registered office Hillgrove House, Winbrook, Bewdley, England, DY12 2BA makes its Services available to Users, defined as anybody using our Services. These Terms apply to all Services including all websites (including but not limited to, mobile applications owned and operated by us or our affiliates that link to these Terms and all related online and offline services including any social media pages.

By using or accessing our Services provided in connection with our business (the "Services"), you are a User and confirm your agreement to be bound by these Terms and our Privacy Policy If you do not agree to these Terms and the Privacy Policy, please do not use or access the Services. The Terms expressly supersede any prior terms of use between you and us or any of our affiliates or predecessors. Certain features, products or third party services that you use, purchase, or download through the Services may be subject to terms and conditions presented to you at the time that you use, purchase, or download them (in addition to these Terms, which will continue to be binding). Using, purchasing or downloading these features or products are subject to you accepting additional terms and conditions of use.

Our Services

Wedding Well’s Services include a platform (‘the Platform’) where you, the User, can view information about Wedding Suppliers (‘the Suppliers’) and communicate with those Suppliers.

Our Platform is a venue for Suppliers and the Users to interact. As a User you acknowledge that we do not form any contractual relationship between Users and Suppliers and any contractual relationship and terms and conditions agreed between Users and Suppliers are at the absolute discretion of Users and Suppliers and we are not party to such an agreement in any way.

Although we may take steps to verify the Suppliers that list on our websites, we have no control over any transactions that take place between Users and Suppliers or the accuracy of any Supplier listings, including but not limited to audio and video, images, text and other content. We have no control over the ability of Suppliers to provide items or perform services or the ability of Users to pay for any goods and services. We make no representations or warranties and are not liable or responsible for the actions or inactions of our Users or Suppliers.

Users agree that Suppliers, and not us, are solely responsible and liable for the accuracy of the content uploaded by them to the Services. Users agree that we are not responsible for checking the identity, or for the behaviour, of Suppliers or for establishing the nature, condition or existence of a Service. Users agree that any communications we provide should not be taken as specific recommendations or advice, but should be taken just as introductions to Suppliers and that we cannot be held responsible for any contract entered into, monies paid to, service quality of, or relationship with, any Supplier.

Users acknowledge that we are not responsible for the accuracy of any content on any third party services linked to from our Services.

We will strive to do our best to provide our Services at all times, but we make no guarantee on the availability of our Services. We may occasionally undertake upgrades and maintenance of the Services. These works may result in restrictions in the usage on the Services.

Communication Between Users and Suppliers

Users can contact Suppliers through an enquiry form on each Supplier's profile. The details provided on the enquiry form will be sent to the User's chosen Supplier via email. We cannot verify the accuracy or otherwise of any comments or messages transmitted via the Services, and Users agree we are not responsible or liable for any such comments, reviews or responses.  Users agree we are not responsible for checking the identity, or for the behaviour, of Suppliers or for establishing the nature, condition, quality or existence of any Supplier services.

Users are prohibited from using any obscene or defamatory language on the Site.

Users and Suppliers are prohibited from sending spam or unauthorised messages via the Site and any messages should be related to serious supplier booking enquiries.

All reviews provided by Users must be from Users who have booked the Supplier being reviewed, or by his/her authorized representative, and we reserve the right to decline or remove reviews if we find this is not the case.

Users agree that, by submitting any content, comments, reviews or information to our Services, you grant us and our affiliates a perpetual, irrevocable, worldwide, non- exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content, comments or information (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such content. We reserve the right, in our sole discretion, to delete, edit or modify any content and communications submitted by you and/or to close any topic, at any time without notice to you.

We reserve the right to remove any reviews at our discretion. Users and not us are liable for incorrect, misleading, or fraudulent reviews. We are not liable for any mis-use of the Services.

We reserve the right to suspend any User’s access to the Services and cancel the contract of any Supplier that violates these rules or who engages in offensive and detrimental behaviour, including behaviour that shocks, insults, or offends the community and public morals and decency, including through making racist, discriminatory or offensive comments or by taking actions that are not in keeping with our Terms.

Intellectual Property Rights

The intellectual property rights in all content that appears on or relates to the Services, including but not limited to audio and video, images, text, trading names and databases, is protected by, is owned by or licensed to Wedding Well. Reproduction of any part of the Website, in whole or in part, including the copying of text, graphics, audiovisual content or designs, is expressly prohibited. Users are permitted to download and print individual pages of the Website solely for their own personal use provided that you do not modify any content without prior express consent of Wedding Well.

Where a User uploads to the Services or submits any content of any type, including text, images and audiovisual content, the User undertakes that he/she has the right and any necessary consents to do so.

By submitting reviews to the Services, Users authorise us to use them across the Services at our discretion.

Users hereby indemnify us against all intellectual property right infringement claims due to materials provided by the User onto the Services.

Account details

Users of our Services may be required to register to create a User Account ("User Account") in order to access certain features or areas of our Services. We do not authorise anyone to register for User Account unless they are able to enter into legally binding contracts. 

Users agree to provide true, accurate, current, and complete information about themselves as prompted by the applicable registration or log-in form, and Users are responsible for keeping such information up to date (this includes your contact information). You are responsible for all activity occurring when the Services are accessed through your account, whether authorised by you or not.

Therefore, if you create a User Account, be sure to protect the confidentiality of your account password. We are not liable for any loss or damage arising from your failure to protect your password or account information.

Information uploaded onto User Accounts must be truthful and accurate. Customers can deactivate their User Account at any time by contacting us. Users are responsible for ensuring that their communications, and content posted through or in connection with the Services, including Customer Reviews and communications with Suppliers, do not infringe the law, the rights of any person or entity, or contain false information, personal insults, anything slanderous or defamatory, anything that infringes copyright, data protection law or the content guidelines. Without prejudice to any other available remedies, we shall be entitled immediately to remove from the Services any communications or content that infringes these requirements, and to suspend or prevent the usage of any related User Account.

We reserve the right to suspend or remove a User Account at any time.

Fair Use Policy

Uses cannot directly or indirectly:

(i) breach any of the conditions contained within these Terms
(ii) With respect to our Services, content, and databases comprised in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same
(iii) Monitor content on the Website by means of robots, spiders, or other automatic instruments
(iv) Use the Services purposes other than those referred to in these Terms;
(v)  Reproduce any portion of the Website on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the Services, or any other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site;
(vi) Upload or send to the Services any contents or programs, which on account of their size or nature, might damage our, Suppliers' or other Users' computers or networks;
(vii) Include content on the Services that breaches any applicable criminal or other laws, or encourages any such breach;
(viii) Use or access the Services in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus“ includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk);
(ix) Post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing“ (whether primary, secondary or other) or that would give rise to criminal or civil liability;
(x) Post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material
(xi) Refer to us or any Supplier in any way that might lead someone to believe that the User of the Services is sponsored by, affiliated with, or endorsed by us or any Supplier.
(xii) Use the Services to gain competitive intelligence about us, the Services, or any product offered via the Services or to otherwise complete with us or our affiliates, or use information on the Services to create or sell a similar product or information.
(xiii) Create an account in another person’s or entity’s name, create more than one account, use another’s account or impersonate another person or entity. Manipulate or forge identifiers to disguise the origin of any information posted on the Services or otherwise provided to us or our employees.
(xiv) Engage in tactics, or direct or encourage others, to attempt to bypass the Services or our systems to avoid complying with any of our applicable policies, including these Terms, paying applicable fees, or complying with other contractual.


The User shall indemnify and hold us and its affiliates in all other countries harmless against any claims by third parties brought against us or any Supplier arising out of or in connection with any breach of these Terms on the part of the User.

Data Protection and Privacy

We comply with data protection obligations. Our Privacy Policy describes how we handle the information Users provide to us when you use our Services and where

such information constitutes personal data under applicable data protection legislation. Please refer to that policy for further details regarding the collection, processing and use of the information you provide by us and our affiliates. To the extent that you interact directly with a Supplier through our Services, you are subject to their privacy policy in connection with such interactions.

Users authorise us to forward contact details, including e-mail, phone numbers and other relevant personal details, any information about wedding arrangements, messages, comments and reviews to Suppliers as part of using the Platform, the System and our Services.


You agree that use of the Services is at your own risk. We make no promises that:
- The Services will be available at any particular time,
- The Services will meet any particular requirements or provide any particular results,
- The information on the Services will be accurate or up to date,
- The Services or the information transmitted to or from them or stored on them will be secure from unauthorised access,
- Information and content that you store in your User account or on the Services will remain retrievable and uncorrupted, or
- The Services will be uninterrupted or error-free or will be free of viruses or other harmful components, or that defects will be corrected.

Although we try to ensure that the information posted on the Services is accurate and up-to-date, we reserve the right to change or make corrections to any of the information at any time. We cannot, and do not, guarantee the correctness, timeliness, precision, thoroughness or completeness of any of the information available on the Services. We do not provide advice and we cannot be expected to know what use you may make of the information posted on the Services.


In no event will we be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the Services, your use of the Services and/or any transaction between Users and Suppliers, even if we have been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If you are dissatisfied with the Services, you do not agree with any part of these Terms, then your sole and exclusive remedy against us is to discontinue using the Services. Nothing in these Terms shall exclude or restrict our liability for death or personal injury resulting from its negligence; nor for our fraud or fraudulent misrepresentation.

Other Terms

These Terms shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. We reserve the right to assign or subcontract any or all of our rights and obligations under these Terms, to a third party.

These Terms contain the entire agreement between us and Users and Suppliers relating to their subject matter.

Our failure to act with respect to a breach of these Terms by Users or Suppliers or others does not waive our right to act with respect to subsequent or similar breaches. The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Terms.

The invalidity of one or more provisions of these Terms shall not affect the validity of the other provisions.

Contact Us


Hillgrove House Winbrook Bewdley
DY12 2BA

Tel: 0800 030 5311


Last Updated: July 2020

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